Free parking, On-site parking, Valet parking, Accessible
Wellness
Massage, Fitness centre
Views
City view, View
Free WiFi
Internet services
Shuttle service
Airport shuttle, Shuttle service
Kitchen facilities
Electric kettle, Refrigerator
Accessibility
Wheelchair accessible, Toilet with grab rails, Upper floors accessible by elevator
Swimming pool
2 swimming pool, Private, Outdoor swimming pool
About this property
Four Points by Sheraton Surabaya, Tunjungan Plaza offers accommodation in the business district in Surabaya. The hotel has a conveniently direct access to the Tunjungan Plaza Shopping Mall. Free WiFi is available throughout the premise.
The rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza are air-conditioned and fitted with a flat-screen TV, a safety deposit box and a minibar. Some rooms feature a seating area to relax with views of the city. The private bathroom comes with hot and cold shower.
The hotel operates a 24-hour front desk and security. The staff can assist with tour arrangements and ticketing. Guests can order room service to dine in privacy or choose one of the hotel's dining outlets. Lime Restaurant serves à la carte dishes all day, while Wrapped offers baked goods and dessert. The Lobby Lounge is good for cocktails in the evening.
The hotel can also arrange car hire and airport transfer with additional charges. The nearest airport is Juanda International Airport, a 45-minute drive from Four Points by Sheraton Surabaya, Tunjungan Plaza.
Couples particularly like the location — they rated it 9.5 for a two-person trip.
“excellent hospitality from all departments, thanks for warm greetings and excellent hospitality from Chef Rahman, Fanny, Ferly, Amy and Rina at Lime Restaurant. you’re all great 👍
and thanks to Swara for excellent service handling our check in. 🫶”
B
Bastian
Germany
“Great accommodation. Especially breakfast was excellent, Lena was so friendly and introduced us to the Indonesian kitchen! we felt very welcome.”
Heather
New Zealand
“Facilities amazing! Team very friendly and so helpful next door to shopping mall”
Felicia
Singapore
“All the staff were genuinely friendly and welcoming, from the entrance team to the housekeeper on my floor. As a solo traveler, they made me feel at ease and very comfortable throughout my stay. I am especially grateful to Rizki (I hope I have the...”
S
Suhaimi
Singapore
“The amenities. The service was excellent 👍👍👍👍👍
Breakfast spread was great. The chef Mr Aldo and Al Ghazali service was excellent. My family and I enjoyed our stay very much.”
B
Bernhard
Austria
“The location, the amazing breakfast buffet and the really friendly staff”
R
Rini
Taiwan
“All the employees are nice and friendly, rooms are very nice”
Erna
Indonesia
“The location is great, very close to shopping mall. Various menus are available for the breakfast, and all taste great.”
Shakela
New Zealand
“Loved every inch of the hotel. The staff were amazing! A special thanks to Priska and Lena, they both along with their teams brought such a glow to the experience.”
Facilities of Four Points by Sheraton Surabaya, Tunjungan Plaza
Great facilities! Review score, 9.1
Most popular facilities
2 swimming pools
Free WiFi
Airport shuttle
Free parking
Non-smoking rooms
Fitness centre
Room service
Tea/coffee maker in all rooms
Bar
House rules
Four Points by Sheraton Surabaya, Tunjungan Plaza takes special requests - add in the next step!
Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds
Child policies
Children of any age are welcome.
Children 12 years and above will be charged as adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
0 - 2 years
Extra bed upon request
Rp 665,500 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 665,500 per person, per night
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
Cash
The fine print
Need-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Four Points by Sheraton Surabaya, Tunjungan Plaza in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
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Indonesia
Germany
New Zealand
Singapore
Austria
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