- Guests are required to provide names (same as the travel document) in English at the time of booking. Other languages are not accepted. Name changes made after booking are not permitted.

-All guests must be registered at check-in and present a valid passport or identification document, along with valid authorization to stay slip.

- Guests are kindly requested to contact the hotel directly to arrange payment for extra person charges.

-Breakfast-included rates include breakfasts for up to 2 adults only. Breakfast for children and/or extra guests will be charged separately.

- Once the booking is completed, hotel reserves the right to debit guests' credit card. A valid credit card is required for completing the transaction online. Virtual credit card is not accepted.

- The same physical credit card used for booking must be presented by the cardholder at the time of check-in for verification/payment.

- The Hotel does not accept third party payment unless a payment authorization form together with front and back copies of credit card and photo ID/passport of credit card holder are all submitted to hotel 7 days prior the arrival date. Please contact the hotel directly for further assistance.

- Booking exceeding 2 rooms with the same guest name is not allowed.

- Guests aged under 18 must be accompanied by adults (aged above 18) when staying at the property.

- The property offer free shuttle service from the airport, ferry terminals, and border gates. For running times and pickup/drop-off locations, please contact the property directly with the contact details provided in your confirmation.

- If the guest is unable to present the original credit card upon check-in, the hotel will process the refund to the original credit card and charge the guest on-site. The hotel will not bear any costs due to foreign exchange rates.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.

Informa a Conrad Macao con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.