Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

–Great location - show map
+114 photos
Scored 8.5
Rated very good

Get the celebrity treatment with world-class service at Hotel Casa Tortuga Tulum - Cenotes Park Inclusive

Cenotes Casa Tortuga is located 11 km from Tulum, and offers access to cenotes from 9:00 am to 5:00 pm. Akumal is 15 km away and guests have free Wi-Fi and free parking. The hotel is divided into different areas depending on the room type selected in the reservation. If you have any questions about your room's location, please contact us before booking. The property is located in the middle of the jungle. Guests are advised to arrive by car, especially if they need to go to convenience stores, restaurants outside the property, or travel the 600 meters from the hotel to the cenote park. The restaurants do not provide room service; however, we do have a 24-hour reception. The area is popular for swimming, snorkeling, zip-lining, and kayaking. Cancun International Airport is 110 km away, and Tulum International Airport is 54 km away.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Family rooms
  • 4 restaurants
  • Non-smoking rooms
  • 24-hour front desk
  • Air conditioning
  • Daily housekeeping
  • Breakfast

Property highlights

Top location: Highly rated by recent guests (8.5)

Breakfast info

Continental, American

  • Free private parking available at the hotel

Sign in, save money

To see if you can save 10% or more at this property, sign in
Sign inCreate an account
Sign in, save money

Availability

Select dates to see this property's availability and prices

—
Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 double beds
1 extra-large double bed
1 extra-large double bed
and
1 sofa bed
Bedroom 1
1 large double bed
Bedroom 2
2 double beds
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Heidi
Australia Australia
“Everything! Hands down the best value for money I've ever gotten from a hotel! The zip line and kayaking was such a bonus, and the cenotes were all beautiful. The staff were amazing, the room was clean and comfortable.”
Bradley
United Kingdom United Kingdom
“Location and comfort. Beautiful pool and wonderful cenotes.”
Achama
Canada Canada
“Everything was great. The room was comfortable and the mattress was excellent. I very much appreciated the ease of visiting the cenotes and also enjoyed the included kayak rental. I didn't have a car, but had no trouble with transportation...”
Weronika
United Kingdom United Kingdom
“Love the fact that Cenotes tour and other activities were included in the price of the room.”
Filippe
Portugal Portugal
“Room is big. It’s like you have your own vila. Handy to go to the cenotes. Safe.”
Astrid
United Kingdom United Kingdom
“Large, clean and comfortable room, and great to get full access to the park. Also close to some other great Cenotes, and not far from Tulum town.”
Vilma
United Kingdom United Kingdom
“Overall we had a good stay here - large confirmable rooms and close to amazing cenotes which were included in the price. Totally worth it! Staff super friendly and helpful!”
Rosalia
United Kingdom United Kingdom
“The hotel is in a beautiful park... It has two swimming pools and we love dinner in the cave... The restaurant was great as the location... something to do!!!”
Franka
Germany Germany
“The pool is gorgeous! Apartment is brandnew and offers space and comfort. The beds are very comfy Staff were friendly and helpful The cenotes are very nice!!”
Kimberly
United States United States
“The best thing was getting the access to the cenotes and Buuts'-Ha club with the room. The room was more expensive than many other places we stayed in Mexico, but when you include the cenote access, it seemed well worth it. There were actually 5...”

Hotel surroundings

Restaurants

4 restaurants on site
Resurante Carey - Barra de tacos
  • Cuisine
    Mexican
  • Open for
    Lunch
  • Ambiance
    Family friendly
Cafetería Mami Bonita
  • Cuisine
    Mexican • Local
  • Open for
    Breakfast • Brunch • Lunch
  • Ambiance
    Family friendly
Cafetería Alebrije - Cafés y Postres
  • Cuisine
    Local
  • Open for
    Breakfast • Brunch
  • Ambiance
    Family friendly
Snack Bar Caguama
  • Cuisine
    American • Mexican
  • Open for
    Lunch • Cocktail hour
  • Ambiance
    Family friendly

House rules

Hotel Casa Tortuga Tulum - Cenotes Park Inclusive takes special requests - add in the next step!
Check-in
From 15:00 to 23:30
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 01:00 to 11:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 20
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 10:00 and 09:00.

The fine print

Need-to-know information for guests at this property

This property does not make invoices

Please inform Hotel Casa Tortuga Tulum - Cenotes Park Inclusive in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 10:00:00 and 09:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.