Our concierge will contact you a day in advance for the check in details, dont hesitate to contact him anytime. All communication must be done through Airbnb messaging. We are several people in charge of messages with you guests and we need to use the same channel to keep track of your reservation and be able to serve you efficiently.

We will access the unit on Monday and Friday for pool maintenance, so the pool can have proper function. There no elevator available. We incliude 20 KW per night on your stay, in case to go over we do charge 8 pesos for each extra KW. You have access to the meters anytime. Its a regular consumption, its just in order to avoid the guest leaves the AC or lights ON while they are not there. Not aloud to smoke. Tulum is a destination in constant development and growth, which makes it truly unique and special. However, this ongoing evolution can sometimes present challenges related to local infrastructure. Some basic services such as hot water, electricity, internet, or water pressure may experience occasional temporary interruptions due to external factors or ongoing work in the area. These situations are beyond our control, but we will always do our best to assist you and resolve any issues as quickly as possible. Additionally, please note that some access roads may be unpaved, which is common in various areas of Tulum. Exclusive Access to Our Beach Club As our guest, you have free access to our exclusive beach club, located at kilometer 9.3 in Tulum’s hotel zone—one of the most beautiful spots on the coast. Beach Club Hours: 10:00 AM – 6:00 PM Restaurant: Open daily from 7:30 AM – 10:00 PM Pet friendly No minimum consumption required Mexican & Mediterranean fusion cuisine Important: Free access is available until December 14. From December 15 to February 15 (high season), a preferred access fee will apply, payable directly at the beach club.

Aldea Zama is an area full of style that makes Tulum quiet live, located 20 minutes from the beach by bike and 10 minutes by car. We suggest you rent a bicycle, motorcycle, ATV or a car. In the area there are many places where you can rent them or from your arrival you can rent a car if you prefer.