Serenata San de Hanoi Hotel

–Excellent location - show map
+70 photos
Scored 9
Rated superb

Staff

9.8

About this property

Comfortable Accommodations: Serenata San de Hanoi Hotel in Hanoi offers family rooms with air-conditioning, private bathrooms, and free WiFi. Each room includes a work desk, TV, and soundproofing for a pleasant stay. Exceptional Facilities: Guests can relax on the terrace or balcony, enjoy the seating area, and take advantage of free WiFi throughout the property. Additional amenities include a child-friendly buffet, bicycle parking, and a tour desk. Delicious Breakfast: A variety of breakfast options are available, including continental, buffet, and vegetarian. Fresh pastries, pancakes, cheese, fruits, and juice enhance the morning experience. Prime Location: Located 24 km from Noi Bai International Airport, the hotel is near attractions such as Hoan Kiem Lake (1 km) and Thang Long Water Puppet Theater (12-minute walk). Highly rated for its attentive staff and excellent service.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Free WiFi
  • Family rooms
  • Fitness centre
  • Non-smoking rooms
  • 24-hour front desk
  • Terrace
  • Lift
  • Air conditioning

Property highlights

Situated in the real heart of Hanoi, this hotel has an excellent location score of 9.6

Breakfast info

Continental, Vegetarian, Buffet

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 extra-large double bed
or
2 single beds
1 extra-large double bed
2 single beds
or
1 extra-large double bed
2 single beds
and
1 large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Christopher
United Kingdom United Kingdom
“Everyone was so kind and friendly. I was able to book a Ha Long Bay tour, get laundry done and get a taxi to the airport easily with no problems. The room was great and the hotel was in the Old Quarter with plenty of restaurants and shops nearby.”
Shaneen
United Kingdom United Kingdom
“amazing staff and clean comfy spacious rooms! The staff went above and beyond to make sure we had a pleasant stay. Thank you for looking out for me as I wasnt well, i really appreciate it !!”
Masoomiyat
India India
“The hotel is located in the Old Town area, very close to Hanoi's famous train street. The staff is extremely helpful. Ellie, the front office manager is knowledgeable about the right tourist destinations and things to do. She went out of her way...”
Andrew
Australia Australia
“Very clean, very comfortable, staff are exceptional, Ellie at reception is fantastic, as were all the staff. Nice breakfast in the restaurant each morning. The location is great. A very short stroll to Train St and a nice walk through old quarter...”
Zoe
Australia Australia
“The staff were warm and welcoming. They treated us in like guests in their home, making every effort to make our stay special. Everything from advice on the area, organising tours, to even sending restaurant recommendations. I can't recommend this...”
Micheal
United Kingdom United Kingdom
“Staff were very friendly and helpful, location was good, ac2 minute walk to train st”
Joshua
United Kingdom United Kingdom
“Perfect location, Jack’s customer service on the front desk was exceptional!”
Lucinda
Australia Australia
“Staff were incredibly friendly and helpful. Location was great, breakfast was fantastic, will definitely stay here again if I am ever in Hanoi again.”
Gabriel
Netherlands Netherlands
“Staff is so friendly and helpful. They make you feel like home.”
Robyn
Australia Australia
“The staff were wonderful - nothing was too much trouble. Breakfast was great, and an early checkin was offered as the room was available which allowed us to explore and rest early.”

Select topics to read reviews:

Guests who stayed here loved

Christopher
United Kingdom United Kingdom
“Everyone was so kind and friendly. I was able to book a Ha Long Bay tour, get laundry done and get a taxi to the airport easily with no problems. The room was great and the hotel was in the Old Quarter with plenty of restaurants and shops nearby.”
Shaneen
United Kingdom United Kingdom
“amazing staff and clean comfy spacious rooms! The staff went above and beyond to make sure we had a pleasant stay. Thank you for looking out for me as I wasnt well, i really appreciate it !!”
Masoomiyat
India India
“The hotel is located in the Old Town area, very close to Hanoi's famous train street. The staff is extremely helpful. Ellie, the front office manager is knowledgeable about the right tourist destinations and things to do. She went out of her way...”
Andrew
Australia Australia
“Very clean, very comfortable, staff are exceptional, Ellie at reception is fantastic, as were all the staff. Nice breakfast in the restaurant each morning. The location is great. A very short stroll to Train St and a nice walk through old quarter...”
Zoe
Australia Australia
“The staff were warm and welcoming. They treated us in like guests in their home, making every effort to make our stay special. Everything from advice on the area, organising tours, to even sending restaurant recommendations. I can't recommend this...”
Micheal
United Kingdom United Kingdom
“Staff were very friendly and helpful, location was good, ac2 minute walk to train st”
Joshua
United Kingdom United Kingdom
“Perfect location, Jack’s customer service on the front desk was exceptional!”
Lucinda
Australia Australia
“Staff were incredibly friendly and helpful. Location was great, breakfast was fantastic, will definitely stay here again if I am ever in Hanoi again.”
Gabriel
Netherlands Netherlands
“Staff is so friendly and helpful. They make you feel like home.”
Robyn
Australia Australia
“The staff were wonderful - nothing was too much trouble. Breakfast was great, and an early checkin was offered as the room was available which allowed us to explore and rest early.”

Hotel surroundings

House rules

Serenata San de Hanoi Hotel takes special requests - add in the next step!
Check-in
From 14:00 to 00:00
Check-out
From 00:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
Check-in is only possible for guests aged between 18 and 90
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardJCBCash
Parties
Parties/events are not allowed

The fine print

Need-to-know information for guests at this property

This property will not accommodate hen, stag or similar parties.